Tuesday, 13 December 2011

2012 Marketing Crystal Ball

This blog is brought to you by BrightBlue Marketing team member - Andrea Lamarsaude

As we head into the end of 2011 and towards the brand new year of 2012 the marketing soothsayers have been hard at work writing some great trends articles. Below are some interesting quotes, plus links to the full articles:

· The need for trust, value and brand transparency, among other trends from last year, are just as important today.

· Excelling in one area rather than being all things to all people. …small businesses to focus on their unique niches and position themselves as the definitive source for information, products and services related to the specific places in the markets where they operate.

· Google engineer Matt Cutts encouraged search marketers to focus on three areas over the next year:

o Social

o Local

o Mobile

The year 2011 saw a 400 percent increase in the number of mobile searches, with 74 percent of people using their mobile phones to search while running errands. For Black Friday this year we even saw advertisers attempting to lure customers away and steal competitor sales while they were waiting on line to make a purchase, as The New York Times reports.

In the face of the SoLoMo revolution, SMBs must not only adapt to new screens, but also to new ways of reaching customers.

· What else has the proliferation of smart phones done besides make us all mobile-crazy? It’s also driven us app crazy. And it’s not just Facebook, Twitter and Angry Birds, either. We’re turning to apps to help us run our businesses and be more efficient and, we hope, more profitable.

· Watch out for increased use of Location Based marketing, QR codes, Video and Infographics to name just a few.

· We’re seeing a big shift happening – a shift that will most likely continue throughout next year. Companies and organizations are now, finally, giving digital marketing channels precedence over traditional, analog media.

· Social media is starting to be an integral part of everything we do when marketing our business. This means that social media marketing will not be a separate activity but just one facet of your overall marketing plan. Much like SEO or email marketing, social media will be just one tool in the box.

5 Internet Marketing Trends for SMBs to Watch in 2012


Top 5 Marketing Trends 2012 – Infographics, Video and Social Media


Top Marketing Trends for 2012


PR, Communication, and Marketing Trends 2012 – Part 1 and 2



Top 5 marketing trends for 2012: Start with big data


Social media marketing and business trends 2012


2011 and 2012 Marketing Trends – “Be On The Cutting-Edge, Not The Bleeding-Edge!”


-Andrea Lamarsaude

Tuesday, 6 December 2011

Ask Maggie the Marketer 12-6-12

Dear Maggie the Marketer,

It is that time of year again….the time when some businesses are challenged by what to send out for their holiday greetings. They try to sound sincere and heartfelt when sending out to everyone who has ever even so much as thought about using their product or service a holiday card that is so generic and carefully politically correct that you aren’t even sure what holiday it is for. I believe that some of them are truly heartfelt wishes, but many give the impression of having been chugged out of a giant printing press and sent by a company where most of the executives have no idea that the card has been sent out and who knows even less about the person that is receiving it.

As a business owner who has survived these tough economic times on the loyalty of my customers, I would like to send out something for the holidays that really is sincere and will somehow try to express my appreciation of their loyalty to my company through good times and bad.

How do I show my sincere appreciation and wishes for their happiness during the holidays without it being something they just toss aside with all the other generic holiday greetings?


Wishing to share Cheer in Chattanooga

Dear Cheerful in Chattanooga,

Depending on your budget, which may be tight this year, there are several things you can do to show your loyal customers how much you sincerely appreciate them.

1. Offer free or discounted product or service

The first thing that pops into my mind given the tough economic times that we have all been through, is to give them some sort of price break on whatever it is they purchase from you since they obviously value your product or service. Depending on what they purchase from your company, you could give them a discount on your services for a period of time or a discount on the product they purchase the most. You might even consider giving them some sort of product or service for free if that is feasible.

2. A card with a handwritten note inside for each customer/client

It is rare for anyone to “hand write” anything these days and that is a good way to make an impression of sincerity and that the card was meant specifically for them. Be sure you mention something about that customer/client or the product or service they purchase from you to personalize it further.

3. Donation to a charity in the customer's name

This is a great idea if you know your client/customer is passionate about a particular charity or group. You can find out by checking their website to see if they mention that they partner with a charity, etc. If you have been to the client/customer’s home or office and know they love dogs or cats; you could make a donation to the local SPCA or a rescue group for the breed they prefer. If they have mentioned a family member suffering from a certain illness you could give a donation to that cause like the American Cancer Association or the Alzheimer’s Association. There are any number of causes you can donate to in someone else’s name so get creative!

4. Stop by their office and sing them a Holiday carol

Or if your singing voice would not be considered a gift J, you could drop off some holiday treats of some sort or have lunch or breakfast catered for them as a sign of your appreciation.

5. A fun and creative ecard with a personalized note

If your client/customer is more of the “techy” sort, find one of the creative greetings on line that you can email. There are many to choose from out there, but Jib Jab is an example. You can personalize many of these creative email greetings and make it something they would want to forward and show to others. Hey, then you get some extra marketing on the side!

The important thing is that it will pay off in the long run if you take the extra time to personalize your holiday greetings!

PS. If any of our readers out there have even more ideas for “Cheerful”, please share them!